Long-Range Strategic Plan for Campus Communications

Addendum 1

April 2004

I. Summary

In April of 2004, the management team of CNS began a series of meetings to review and update the Long-Range Strategic Plan created in 2002. To begin this process the team reviewed the existing long-range plan for CNS, the campus Strategic Academic Plan, the campus New Century Plan, the vision of e-Berkeley, the core principles used in FY 2004 Budget Planning, and IT Guiding Principles. Results of interviews and surveys conducted in 2003 and 2004 with campus customers, constituents, and CNS staff were also evaluated to prepare the group to focus on future priorities.

The team performed a SWOT analysis of the CNS department identifying strengths and weaknesses of the unit, and opportunities and threats of the environment external to the unit.

After a thorough review, the management team identified six interdependent areas of focus:
1. Infrastructure
2. New Technology
3. Funding
4. Communication
5. Staff
6. Business Effectiveness

II. Short-Term Plan

Based upon the areas of focus, the team identified the following list of short-term goals to be completed by Fall of 2006.

Short-Term Projects by Focus (to be completed by Fall 2006)

1.	Infrastructure Focus
	a.	Extend Centrex services
	b.	Complete project for voice services at RFS and VOIP to Marchant
	c.	Coordinate infrastructure projects
	d.	Achieve funding and timeline for Riser Projects, ICCS
	e.	Assume greater control of communications infrastructure and facilities.
	f.	Abate old technologies
	g.	Provide a way for minimum standards captive portal
	h.	Develop separate security net
	i.	Migrate to an infrastructure-based database
	j.	Heighten security
	k.	Upgrade emergency wireless communications (800mhz radios)
	l.	Develop AirBears support model
	m.	Provide DHCP campus wide
	n.	Install UPSs in the MDFs
	o.	Implement scalable model for key system replacement
2.	New Technology Focus
	a.	Use pilot projects to deploy new technologies
	b.	Turn pilot select projects into production services
	c.	Implement UniBears service
	d.	Legitimate and profit from music downloading
	e.	Continue to learn about emerging technologies
3.	Funding Focus
	a.	Achieve stable funding model for ongoing costs.
	b.	Achieve funding of FY 2003 budget request
	c.	Fix campus recharge process
4.	Communication Focus
	a.	Expand and improve upon outreach to customers
	b.	Improve understanding of customer needs/wants
	c.	Educate within CNS
	d.	Collaborate more with other departments on solutions
	e.	Improve security of network
	f.	Reduce digital divide
	g.	Utilize inter dependencies on campus
	h.	Market our services to faculty, students and staff
	i.	Partner with our advocates
	j.	Develop metrics
5.	Staff Focus
	a.	Staff reskilling
	b.	Assess staff levels and adjust as appropriate
	c.	Strengthen staff health and morale programs
	d.	Educate HR classifications unit
6.	Business Effectiveness
	a.	Flowchart internal processes and improve

To ensure that CNS is meeting all expectations of the goals, metrics were also identified:

Short Term Projects by Focus with Metrics

1.	Infrastructure Focus
	a.	Extend Centrex services
		•	New contract
	b.	Complete project for voice services at RFS and VOIP to Marchant
		•	Installation and operation
	c.	Coordinate infrastructure projects
		•	Gauge of completes with history, percent complete and costs
	d.	Achieve funding and timeline for Riser Projects, ICCS
	e.	Assume greater control of communications infrastructure and facilities.
	f.	Abate old technologies
	g.	Provide a way for minimum standards captive portal
		•	Y/N
	h.	Develop separate security net
		•	Y/N
	i.	Migrate to an infrastructure-based database
		•	Implementation
	j.	Heighten security
		•	# of security incidents
		•	# of vulnerable network components
	k.	Upgrade emergency wireless communications (800mhz radios)
		•	Percent of coverage
	l.	Develop AirBears support model
		•	Implementation
	m.	Provide DHCP campus wide
		•	Percent of subnets covered
	n.	Install UPSs in the MDFs
		•	Percent of MDFs protected with UPSs
	o.	Implement scalable model for key system replacement
		•	Y/N
2.	New Technology Focus
	a.	Use pilot projects to deploy new technologies
	b.	Turn pilot select projects into production services
	c.	Implement UniBears service
		•	Successful implementation
	d.	Legitimate and profit from music downloading
		•	Threat is lifted
	e.	Continue to learn about emerging technologies
		•	# of open pilot projects
3.	Funding Focus
	a.	Achieve stable funding model for ongoing costs.
	b.	Achieve funding of FY 2003 budget request
		•	Y/N
	c.	Fix campus recharge process
		•	Time for approval of new rates
4.	Communication Focus
	a.	Educate customers
	b.	Educate within CNS
	c.	Collaborate more with other departments on solutions
	d.	Improve security of network
	e.	Reduce digital divide
	f.	Utilize inter dependencies on campus
	g.	Market our services to faculty, students and staff
	h.	Partner with our advocates
		•	# of partnerships
	i.	Develop metrics
		•	Y/N
5.	Staff Focus
	a.	Staff reskilling
		•	# of classes
		•	# of CDOP approved trainings
		•	Training data from performance evaluations
	b.	Assess staff levels and adjust as appropriate
		•	# of hours to produce a product
		•	# of hours to produce a service we provide
	c.	Strengthen staff health and morale programs
		•	Survey
		•	Leave balances over time
		•	# of workers comp cases
		•	# of parties/events
	d.	Educate HR classifications unit
		•	Shortened time for reclassifications
6.	Business Effectiveness
	a.	Flowchart internal processes and improve
		•	Decrease in amount of paperwork
		•	Decrease in complaints
		•	Percent of processes flowcharted
		•	Time reduction for processes
		•	# of improved processes

III. Long-Term Plan

Lastly, the list of long-term issues for continued consideration in strategic planning for CNS through 2012 were reviewed and updated.

Long-Term Issues

1. Alignment with long-range development plan
2. Preparations for taking voice services for campus proper back in-house (2009)
3. Infrastructure improvements
4. Demands of video services on the network
5. Wireless and VOIP technologies
6. Accurate and complete outside plant and facilities maps and records
7. General Staffing issues
8. Space and Power issues